Services

Six things we do, and exactly what you get from each

Most engagements start with an audit and continue into one or two builds. You can also come to us with a defined problem and skip straight to the build — we will say so if we think the audit would have caught something first.

Automation Audit Data & Reporting Systems Custom AI Agents Document & Data Extraction Workflow & Systems Integration Team Enablement

01Understand

See how the business actually runs

Before automating anything, we map the real workflows — who touches what, where the hours go, which numbers nobody trusts. You get a written picture of your operation and a ranked list of what is worth fixing.

Automation Audit

2 weeks

A two-week review of how work moves through your business, ending in a ranked plan of what to automate first and what it’s worth.

You receive

Workflow map of every process we review
Time-and-cost estimate per manual step
Ranked automation backlog with effort and payback
90-minute walkthrough with your team

Typical case

An ops team of 12 discovers 40% of hours go to copying data between three systems
A services firm finds its quoting process takes 6 days, 5 of them waiting

Data & Reporting Systems

3–6 weeks

One place where your numbers live, refreshed automatically, so decisions stop waiting on someone’s spreadsheet.

You receive

Pipelines from your source systems into one warehouse
Definitions agreed and documented for every core metric
Dashboards for the handful of numbers that drive decisions
Scheduled reports delivered where your team already works

Typical case

Daily revenue, pipeline and utilisation in one view instead of four exports
A weekly board pack that assembles itself on Sunday night

02Automate

Take the repetitive work off people

We build the systems that handle the work your team keeps redoing: data entry, document handling, routing, follow-ups, reporting. Built on your existing tools, not a platform you have to migrate to.

Custom AI Agents

4–8 weeks

Assistants that do a specific job end-to-end — trained on your documents, wired into your systems, with a human check where it matters.

You receive

Agent scoped to one clearly-defined job
Retrieval over your own documents and records
Actions in your systems via API, with permissions and audit log
Escalation path to a human on low confidence

Typical case

A support agent that drafts replies from your knowledge base and past tickets
An internal assistant that answers policy questions for 200 staff

Document & Data Extraction

3–6 weeks

Turn invoices, contracts, forms and PDFs into structured data your systems can use — without a person retyping them.

You receive

Extraction pipeline tuned to your document types
Validation rules and a review queue for exceptions
Direct write-back into your ERP, CRM or accounting system
Accuracy reporting so you know what the system gets wrong

Typical case

3,000 supplier invoices a month posted without manual entry
Contract terms extracted into a searchable register

Workflow & Systems Integration

2–5 weeks

Connect the tools you already pay for so work moves between them on its own, with no copy-paste in the middle.

You receive

Integrations between your CRM, ERP, helpdesk and finance tools
Rules for routing, approvals and follow-ups
Retry and alerting so failures surface instead of silently dropping
Runbook for the people who own the process

Typical case

Signed deal to onboarded customer with no manual handoff
Support tickets routed and enriched before anyone opens them

03Scale

Handle more without hiring proportionally

Once the manual layer is gone, we harden it: monitoring, error handling, and a team that knows how to run and extend it. The goal is capacity that grows faster than headcount.

Team Enablement

Ongoing

Your team learns to run, extend and troubleshoot what we built, so you are not dependent on us to keep it working.

You receive

Hands-on training for the people who own each system
Written runbooks and architecture notes
Internal guidelines for safe, useful AI use
A standing review to catch drift before it becomes an outage

Typical case

An ops lead who can add new document types without calling us
A team that knows what to send to an AI system and what not to

Not sure which of these you need?

That is what the audit is for. Describe the symptom — slow month-end, support backlog, numbers nobody trusts — and we work backwards to the cause.

Book an audit

Start with a conversation, not a contract

Forty-five minutes on where your team’s hours go. You’ll leave with at least one concrete thing to fix, whether or not we work together.

Book a call hello@praoai.com